Notes: 1. Please allow 1-2cm differs due to manual measurement. 2. Real color may slightly different from pictures due to computer screen’s resolution,brightness,contrast etc.Hope understanding.Have a nice shopping day
1. Payment terms
We accept T/T, Western Union and Paypal
2. Delivery times
Hot products or sample order will be sent in 5-7 days after 100% payment normally. New products need to be
confirmed by discussing. Bulk Purchasing order will be send in 15-20days. If there is any delay we will notify you by
e-mail and advise a likely date of despatch. The time taken between leaving our factory and arriving at your location
will depend on the choice you make on delivery options.
***Except for force majeure circumstances***
3. Warranty and after-services (Product Failure)
We hope this never happens to you, and this is why we use high quality material and LED chips and test many
times before sending out the goods carefully. As we sell a wide variety of products the warranties and
conditions differ from product to product, we will trty to make sure that you know what is for you purchased.
If you have installed the product according to the instructions and used it for the purpose it is designed, and it has
failed within the promised period, then you deserve a replacement.
We require as much information as you can supply (including pictures or videos if possible) to give us feedback on
the cause of a failure to ensure we take that into consideration in our manufacturing process in the future. We
promise to work hard on your behalf to ensure a replacement can be sent to you ASAP.
Please note – However, we have the greatest confidence in all the products we produce, no one can warranty a
product used in competition conditions, and we always recommend carrying a spare in that case!
4. Return Process
We hope that every part or accessory you buy from us is exactly what you expected and you never have to worry
about returns. But, since it is not a perfect world you may have to consider sending something back and here is
our policy in that event. In all instances Returned Goods must be in their original undamaged packaging, unused,
clean and in original condition or a re-packaging surcharge will be charged before finalising your purchase check
to make sure that the product is what you want – for the majority of items there will be a picture and a
description. Carefully review the list of cars a part fits, or any exclusions to ensure that it is right for your vehicle
If you are at all unsure please feel free to call us or e-mail us to check to avoid any disappointment. Remember we
will in good faith, despatch what you ask us to and the confirmation e-mail you receive and the paperwork we will
enclose will all confirm exactly what that was.When receiving your order please be sure to carefully unpack & check
contents of your delivery ASAP, and make sure you don’t damage the packaging in the process. Ensure you have
received what you expected, the earlier you find an error the quicker we can rectify it for you. Don’t wait until the
weekend when you are planning to leave on a trip to find the item is the wrong item,colour, or the hardwares.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Trade e Store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://tradeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.