Creativity is an innovative high-tech enterprise specializing in 3D printer design, R&D, production, sales, spare parts and 3D printer related derivatives. The company is committed to the development and innovation of the 3D printer market for individuals, families, education, The company provides an efficient and affordable 3D printing solution to meet each customer’s requirements for efficiency, quality and rapid prototyping.
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Description:Creativity is one of the most professional 3D printers and accessories from China. The exclusive development of two-color 3D printers and Core XY3D printers are well received by users around the world; we are committed to being your most trusted supplier，Our’s will use the best deals price is for you and one-stop service.
ShenZhen Creativity Technology Co.,Ltd is a one-stop service provider for 3D print production, R&D, sales, accessories and 3D print-related derivatives from China.
Creativity All of Our’s 3D printers and accessories products provide global (custom, design, proofing)
We accept the following payment methods:
Escrow,T / T in advance, Paypal, Western Union.
If you have any other terms, pls contact us.
4.Long Time Warranty:
We offer 90-365days warranty on all items. Parts can be returned for replacement or refund during the warranty.
Items will be tested before shipment.They will be in good condition.If there are some problems with the items, feel free to contact us.
Please kindly contact us before returning any products. All returns must be made within 90 days from this shipment date. Return must be in new condition(the SAME CONDITION as it was sent to you).
Parts would be shipped out within 1-7 working days.
If you don’t have an account with any courier, we can help you to prepare the transport on our side and prepay the shipping cost here. We can ship our parts by DHL, UPS, FedEx, TNT and etc. to most places of the world. If you prefer any other shipping ways, please tell us and we’ll check if it is available. We will ensure the lowest shipment cost.
6.CUSTOMS DUTY & HANDING FEE:
Please kindly note that our price is EXW price, not including shipping fee or handling fee.
When parts arrived at your local custom, if the parts were charged customs duty, we do not responsible for any custom duty or import tax.
Our office hours are 9:00am-12:00am ; 1:00pm-6:00pm China HK working time.Monday-Friday, except holiday.
All E-mails would be answered within 24hours, Trademanager would be answered within 5minutes.
Please don’t be discouraged if your email is not answered during non-business hours.
We are closed weekends, so if you email us on Friday, we may not get back to you until next Monday.
If you have any issues, please CONTACT us before leaving negative feedback, we reply email in 24 hours.
We can be your native partner in China with our one-stop supply capacity. If you’re in China, you’re welcome to give us an investigation.Creativity will make sure give you 100% satisfactory answer. Choosing Creativity is you right choice.
Thank you for visit.Should you have any queries, feel free to call or e-mail Our’s.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Trade e Store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://tradeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.